How can I order ?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.
How long does delivery take?
- Orders are processed within 1–2 business days (Monday to Saturday).
- After processing, shipping usually takes 3–6 business days.
- Total estimated delivery time: 4–8 business days (Monday to Saturday).
Do you provide order tracking?
Yes. Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information is usually available within 24–48 hours after shipment.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Google Pay, Diners Club, JCB, Union Pay, Elo
Can I return my product ?
Yes, we accept returns on eligible products. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. The product must be unused, in its original condition, and include all original packaging. Please contact our customer support team before sending any item back, and we will guide you through the return process.
How do I request a return?
To request a return, please contact us with your order number and reason for the return. Our support team will review your request and provide the next steps.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
When will I receive my refund?
After we receive your returned item and complete a quick inspection, we will process your refund within 10 business days. The refund will be sent back to the original payment method used for your purchase.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
Can I cancel my order?
Customers may request cancellation before an order is processed. Please contact us at support@redtclothing.shop as soon as possible and include your order number.
Once an order has been processed or shipped, cancellation may no longer be possible. Orders that have already shipped may be eligible for return according to our Return & Refund Policy.
How Secure Is My Personal Information?
Your privacy and security are important to us. Our store is powered by Shopify, and all payments are processed through Shopify's secure checkout using encryption to help protect your payment information during transmission. We do not store your complete payment card details on our website. Your personal information is used only to process your orders, provide customer support, and improve your shopping experience. For more information, please review our Privacy Policy.
Contact Information
Email: support@redtclothing.shop
Phone: +1 (860) 246-1566
Business Address: 144 Albany Ave, Hartford, CT 06120, United States